it appears in the device windows , just doesn't start (or initialize). Hi, thanks for your response, this was helpfull, someway After disable the SMART on bios, I was able to access the disk, and even access the info on it. 7. Click the Download button next to the WD Backup software. Now, restart your computer and WD drive. Allez à Paramètres >> Mise à jour du micrologiciel. If you choose 'Custom Installation,' you should choose the WD applications that have to be installed on your computer. If the external drive is not detected under disk drives, expand Universal Serial Bus Controllers and check if WD My Passport Ultra is available. This video will show you the contents of the WD Mybook high capacity home network back up drive. Still, you have a WD discovery installation failed issue reach us. Check whether any Antivirus or Internet security software blocks the installation. To get our expert's guidelines easy to resolve it. Western Digital is an independent technical service provider for several brands of gadgets, and not, in any way, associated with the Manufacturer of devices mentioned on the site. but it fails. Just pick the Right click on WD My Passport Ultra(If it is detected) and click on uninstall. Récupérez des fichiers depuis le disque dur WD My Passport . Restart your device and Install it again on the official website. 5. The website disclaims all liability, for any kind of damage arising due to the reference of the content displayed on the page. My Passport; My Cloud Home; My Cloud; My Book; Internal Drives / SSDs; WD Elements / WD easystore; Embedded & Removable Flash; WD ReadyView; Legacy & Other Products; Downloads WD Software; Product Firmware; Product Downloads; Warranty & Returns Warranty Services; Warranty Policy; Data Recovery; Shipping Addresses Plug the drive into another PC to back up your files first. Temporarily disable any Antivirus or Firewall software from your computer. I know this is long, though I’ve tried to explain fully. I'm Greg, an installation specialist and 8 year Windows MVP, here to help you. when I start the disk management it indicates that the second disk (my passport) must initialize. 4. Consultez gratuitement le manuel de My Passport de Western Digital ou posez votre question à d'autres propriétaires de My Passport de Western Digital. unpacking and installation. 6. Try installing the Western Digital Backup software again. Install the WD Backup software and run it as an Admin. If yes, follow step 3,4,5. All the images, trademarks, and symbols indicated in the site are solely intended for information and reference purpose. Using the Smartware tool, you can schedule the automatic backups and easily control the drive actions. Click Next. My Passport; My Cloud Home; My Cloud; My Book; Disques internes / SSDs; WD Elements / WD easystore; Flash intégré et amovible; WD ReadyView; Produits antérieurs et autres produits; Téléchargements Logiciel WD; Micrologiciel de produit; Téléchargements de produits; Garantie et retours Services de garantie Western Digital is an independent technical service provider for several brands of gadgets, and not, in any way, associated with the Manufacturer of devices mentioned on the site. The website disclaims all liability, for any kind of damage arising due to the reference of the content displayed on the page. You can set it to run automatically to your schedule. Remove all the partially installed software on your computer and try installing the software again. Une fenêtre s'ouvre. How Do I Fix My WD Passport Ultra Not Showing Up on My Computer "I have a WD My Passport Ultra 1TB portable drive for storing movies, photos, and important personal files.This morning, WD My Passport suddenly became inaccessible, couldn't be detected by my computer. My passport 1TB ran for more than a year under windows 7,8 and actually 8.1, but suddenly stopped. Vous avez peut acheté dernièrement un disque dur Western Digital My Passport Ultra? About Your WD Drive My Passport™ User Manual 4. For, instant WD My Passport gemote assistant reach us. Ou êtes-vous à la recherche d'un disque dur externe pour effectuer une sauvegarde des données contenus dans votre ordinateur ? Windows file system permissions may be corrupted, or if any other operating system issues prevail, it may result in the unsuccessful installation of Western Digital Discovery on Windows. I’ve never had any issue with any external storage – from other brands – and this time I just today bought a WD My Passport Ultra and cannot install it. It helps in securing your drive with a password and prevents loss of data. Still, you have a WD discovery installation failed issue contact us. Western Digital discovery is an all-in-one application that helps in managing your Western Digital devices like My Passport, My Book, and My Cloud drives. You can restore the necessary data from the backup at any time and it is mainly helpful during tough situations. Backup your files before starting the procedure. An active internet connection is required to prevent installation failure. Uninstall the WD backup software completely and close all running software. WD - My Passport 5To Noir - Disque dur externe portable avec sauvegarde automatique et protection par mot de passe, compatible PC, Xbox et PS4: Amazon.fr: Informatique Immediately after it informed me that the software was out of date so I updated it, which installed exactly the same installer I had been struggling with and it failed just as it had before. Il présente la connectivité USB 3.0 ultra rapide, un logiciel de sauvegarde automatique, un mot de passe et le chiffrement matériel afin de prot éger des accès non autorisés et tout l'espace dont vous avez besoin pour stocker vos fichiers. If you have Windows 10 operating system on your computer, install the WD app from the Windows Store. Une application intégrée peut vous aider à réaliser cette opération. WD Smartware is a tool that you must install on the WD hard drive to back up data. Ensure that the Western Digital drive is connected to your device. Étape 3. Check whether the WD Drive is detected or is accessible from your computer. Check whether your previous uninstallation has been finished. Windows 10 doesn't recognize WD My Passport drive as it was migrated on 22.5.2018 ... Hi Yue. Make sure to install the latest version of the WD Discovery software. Rough handling, shock, or vibration can damage drives. If not, replace the USB cable connecting the WD Drive and computer to fix the WD backup installation failed issue. The 'Installation Complete' screen appears. Le disque dur My Passport™ est une solution de stockage portable fiable qui vous confère la tranquillité d'esprit et la liberté nécessaires pour avancer dans la vie. On me demande d'installer le matériel en insérant un disque. This occurs when the installation or macOS file system is corrupted. Follow the on-screen instructions correctly to ensure that the backup software is correctly installed. Try rebooting your system and reinstalling WD Discovery from the official WD site. Scannez votre disque dur WD My Passport. It may also happen when you have installed it before and not uninstalled completely or due to any operating system issues. Again plugin the external drive and check if it works. Do not move the drive during activity. I’m really stumped and need help. WD Backup Drive helper must start while opening WD backup. The process works untill I can configure the first backup. WD Security et WD Backup, peut être installée à partir de votre disque dur MY PASSPORT. Always observe the following precautions when unpacking and installing your external storage product: Do not drop or jolt the drive. Now unplug the external drive and restart the computer. It came with no “Quick Installation Guide” and all I can find out on the user guide I downloaded is to install WD Discovery.exe. Vous pouvez le sélectionner et cliquer sur "Démarrer" pour commencer la vérification des données perdues. Install the software and check if the issue WD backup installation failed persist or not. When open My Passport I have six files: Two folders “WD Discovery” and “WD Software Offline Installer” and then Readme, User Manuel, WD Discovery for Mac and WD Discovery. WD Discovery est une application de barre de notification. Ensure that the Western Digital drive is connected to your device. Back Up Automatically — The My Passport Ultra drive comes equipped with WD Backup software to help make sure your photos, videos, music and documents don’t get lost. Dear all, I recently purchased a “my passport” external disk as backup device. Click Finish. Hello: I hope someone out there in cyberspace can help me. I even tried the refrigerator trick, nothing. Please make sure you are using the cable supplied with your WD My Passport and also test with another short USB 3.0 cable. Stop all the applications running in the background of your Windows computer. Ensuite, votre disque dur WD My Passport sera répertorié dans la fenêtre. Disque dur portable My Passport Ultra avec les logiciels WD Backup, WD Security, ... Disque dur portable Câble USB 3.0 Guide d’installation rapide My Passport Ultra. All the images, trademarks, and symbols indicated in the site are solely intended for information and reference purpose. Accédez à l'emplacement où vous avez enregistré le fichier My_Cloud_EX2100_2.xx.xx.bin et sélectionnez-le. If none of that helps you might need to run the WD DLG diagnostics again. Hi , I was not able to install WD discovery on a new laptop, though its been running without problems on 4 other machines on my network. My Passport offre de grandes capacités dans un disque dur compact. Son nouveau boîtier élégant tient dans la paume de la main et vous permet de stocker, d'organiser et de partager vos photos, vos vidéos, votre musique et vos documents. Verify whether the firmware of the WD Drive is up-to-date. Double-click the installer file to start the installation process. Still, you have a WD discovery installation failed issue contact us. Check whether any Antivirus or Internet security software blocks the installation. Try installing the Western Digital Backup software again. your My Passport Ultra drive fits perfectly into the busy life of anyone with an on-the-go digital life. Elle est liée à une petite icône qui apparaît dans la barre de notification système Windows dans le coin inférieur droit de l'écran. Unfortunately the included “WD Backup” is causing trouble to me: While the PC recognizes the disk in the normal windows explorer, WD Backup always quits during the installation. Fichier d'installation WD My Passport [Résolu/Fermé] Signaler. Now, restart your computer and verify whether you can install the WD Backup software otherwise that the WD backup installation failed. Sous la section Mise à jour manuelle, cliquez sur le bouton Mettre à jour depuis le fichier. The following steps provide the WD discovery installation failed solution. I’m using Windows 10 and trying to install my new WD portable Passport. Check whether your version of the system is compatible with the Western Digital discovery software. Download Western Digital backup from the official website and unzip and run the file to install. Grant permission as the Admin user to access all the files on your system. Cependant, certains utilisateurs ont déclaré que leurs ordinateurs de bureau et portables connectés ne détectaient pas les disques WD My Passport Ultra. After the WD My Passport Ultra applications are installed, a desktop shortcut for each application is created. Before using the WD Smartware for easy drive maintenance, read the below procedure on Ensure that your WD Drive is accessible for your computer to fix the installation issue of the WD Backup software. WD backup offline issue, it is easy to fix. WD discovery installation failed support. Check whether the WD Drive is detected or is accessible from your computer. Make sure the external HDD is connected directly to one of the USB ports on the back of the case and not through a USB hub. If the issue persists, connect the WD drive to another computer and backup the contents on the WD Drive to another device. Delete these files if present on your device. Bonjour, On m'a offert un disque dur externe My Passport de WD SES Device USB Device après 4 semaines d'utilisation je ne peux plus m'en servir. n WD Backup Drive helper must start while opening WD backup. Navigate to the Support page and select Software and Downloads. If required, uninstall the Antivirus software installed on your computer. I tried the link that dazdar submitted above and it worked. it loads the drivers but doesn't appear in the explorer. Most users are able to install WD Utilities and WD Security, but face issues while installing the WD Backup software.Proceed with the steps given below to fix the WD Backup installation failed issue. Restart your computer and try re-installing the software once the uninstallation is fully complete. Ouvrez l'interface utilisateur du tableau de bord My Cloud EX2100. Hope it helps. Go to Applications --> WD Discovery and delete any files related to Western Digital discovery. You can download the WD Universal Firmware Updater from third-party websites to update the firmware of your drive. You can download the WD Backup software from the official website of the drive. Manuels de My Passport de %brand. If you have Windows 10 operating system on your computer, install the WD app from the Windows Store. Copyright © 2020 - 2021 Western Digital | All rights are reserved. If not, replace the USB cable connecting the WD Drive and computer to fix the WD backup installation failed issue. Verify whether you have an active internet connection to install the WD Backup software. The software fails to install when the installation becomes corrupted. Copyright © 2020 - 2021 Western Digital | All rights are reserved. WD My Passport Ultra est un disque dur externe que les utilisateurs peuvent utiliser avec les ordinateurs de bureau et les ordinateurs portables Windows 10. Then in the problem PC, go into Device manager, find the drive under Disk Drives, choose Driver tab, then Update Driver automatically. Third-party antivirus software and other security software will result in blocking your installation of WD software. Is corrupted get our expert 's guidelines easy to fix the WD backup software from official... Helpful during tough situations 10 and trying to install My new WD portable Passport intégrée peut vous à. Internet security software blocks the installation process show you the contents on the page on WD Passport. 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Reinstalling WD discovery software fails to install instant WD My Passport de Western Digital | all rights are.... Device and install it again on the WD backup software and other security software blocks installation. There in cyberspace can help me, restart your device and install it again on the.. Are solely intended for information and reference purpose Support page and select software and run as!