Are clients satisfied with the presentation and professionalism of your reps? But it can be hard to know where to start without a framework. What are a few pieces of criticism the rep has received? A good survey question is asked in a precise way at the right stage in the buyer’s journey to give you solid data about your customers’ needs and drives. Assessing Your Sales Reps: 10 Questions to Ask. You have to be disciplined, or you’ll be outsold. Pharma sales rep salary survey finds annual incomes rising, but … Are leads more likely to convert into customers if they downloaded an ebook or attended a webinar? Hi, friend! Do you know how -- and how quickly -- they work in information about your product or service? Why Wufoo? We've got 400+ templates to choose from. Have you ever thought about surveying your response to every answer. Is communication timely and responsive? Use this feedback to make your offers stronger so you can generate the kinds of quality leads that your sales team likes to work. What do people enjoy most about the demo or assessment? Sign up or sign in to Wufoo to use this form. Nothing says ingenious sleazy sales man like euphorically coming back at every answer you get from a prospect by saying "Awesome!". In this situation, your sales process is what will cause you to win or lose. I thought it might be helpful. You need to make sure you’re setting expectations correctly. The questions in customer satisfaction surveys are used to gauge customer needs, understand problems or weak points in a company’s offerings or determine clearer routes of communication. Instead of just throwing all of these not-yet-ready leads into one bucket, ask your reps about the most common reasons why those leads were not ready to buy. As part of HomeCare's 2009 Salary & Benefits Survey (conducted during July and August), we also asked participating providers specific questions about how they pay their sales reps, when they pay commissions, whether reps deliver/troubleshoot equipment and whether tough industry conditions had affected their commission structures. How valuable are they finding your ebooks, webinars, or other downloadable content? Our Cookie Policy and Privacy Policy outline how we use cookies to help optimize service, personalize content, tailor and measure our marketing, and improve your user experience. Well actually, no. HubSpot uses the information you provide to us to contact you about our relevant content, products, and services. If you’re sending your sales team leads that didn’t intend to sign up for a free trial, and a rep calls them, saying, “I see you’ve requested a free trial,” not only is that embarrassing, but you’re also wasting your rep’s valuable time. Identify True Hunters with Our Sales Personality Test - 10 … Free and premium plans, Content management system software. Ask them which types of conversion events they like to see when they decide which leads to call. Out in the field, reps might be seeing open opportunities that marketing isn’t prepared to sell into. For example, do you know how your sales reps begin a conversation? Are your sales reps educated about the product? And while there are a number of ways to do this, a good place to start is simply having a conversation with your sales reps. You’d be amazed how much insight you can glean about your marketing, your leads, and all the pieces of your strategy from any given member of your sales team. Maybe there’s an opportunity to hand a certain type of unqualified leads back over to Marketing to nurture. These questions often come in the form of a followup email or popup window and typically include a rating scale, though they can sometimes be left open-ended. Sales Enablement: 5 Questions Marketing Should Ask Sales | … Maybe your calls-to-action are unclear. When crafting a survey, it’s important not to overwhelm customers with too many Are they aware that they’ve requested a demo of your product? Use this free customer service representative evaluation survey template and sample questionnaire to gather feedback around your consumer service operations and representatives. Among the many shifts wrought by the COVID-19 pandemic is the relationship between pharma But first of all, a little review never hurts, and second, you may be missing important pieces of the sales process that you hadn’t realized. Sales reps are busy, incentivized to spend their time selling, and they are not likely to come to you on their own and volunteer the interesting learnings they have compiled while out there pitching your product. “What are your thoughts on the sales tools available to you now? 5. 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