He checked a sample direct from the well and then another in my kitchen sink, downstream of my existing water softener system. Do you agree with Pelican Water's TrustScore? This system naturally softens your water without the … It is impossible to run 2 faucets at once or the flow drops to a slow trickle - thank goodness it is only my husband and I. I should also mention that the home inspection reveled that the water pressure was on the high side prior to this system being installed. In our emails with you, you indicated that you were told by the sales rep "I was told the water would be clear there is a slight chance of spotting". From a wide range of filters to different types of softeners, Pelican Water is able to give people exactly what they need to safeguard themselves against the increasingly dangerous pollutants found in water on a daily basis. We can only refund you the purchase price of the system, we cannot refund you for fees you didn't pay us. I called the Pelican "Help Line" (855-348-7771) three times and each time my calls are sent to voicemail. Our WF systems work very well when properly dialed in and on wells with properly working pumps and pressure tanks. Internet # 205423704Model # THD-PSE2000. I called and they put me through the technical department, and the guy there didn't know. Fr Frank Champagne Jul 18, 2013. I called to find out what we needed based on what we'd purchased and what was happening. I will likely never buy from Pelican again. There is NO discernsble difference in clarity or softness. To provide a well-rounded comparison to other models, we selected three well-known water softener brands to review and compare to the Pelican … a Water Softener Alternative is not a water softener although the sales agent said, "It's a water softener but we have technology that eliminates the use of salt." This is the response I got back "Our staff has read your review and values your contribution even though it did not meet all our website guidelines. We were told this company has tons of turn over and we can understand why. Their answer was to buy a second system and run it in parallel. Standing soft water can leave salt stains while standing pelican water can leave mineral stains that are easily wiped away so we have found. By entering your email, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs. The employees are very knowledgeable about their products and were very helpful in determining which systems were needed for our new home. Since systems are salt-free, brine tanks aren’t necessary. In April of last year, I did some research and I came across the Pelican System, which I never heard of before. We have specials. Evaporate deposits occur any time you have TDS in your water, and water dries on a surface. But I’m very happy with Pelican and I'm only one year into this product. We built a new house 10 years ago. Perhaps my experience is somewhat unique, but I paid a lot of money for a system that I now cannot use after only 7 months. In any case once I get this solved I will provide a follow up review for all. They explained things very well to me, including what a typical system was and what the parts did. Be careful. To provide a well-rounded comparison to other models, we selected three well-known water softener brands to review and compare to the Pelican brand. The only issue I had was it was hard to find somebody to install it. Some sand and sediment fell into the system while he was working on it. I have complained to no avail. To date, as of 11 November, no one has returned my calls. As to cost, convenience and safety we love the pelican. Was promised it will take care all water problems, water will be better than bottle water. But anyone can do it because the copper setup was simple. Worst customer service. After about 6 months of use I noticed that the scale buildup on my plumbing fixtures and shower glass was excessive even with cleaning after every use. The People in the technical department, when they sent me one of the replacements, there were no instructions and because the ends are color-coded to go into the filters, I wasn’t sure which one to put on the top or which one to cinch on the bottom of the actual diverter head. He drove out and installed it and he did a fantastic job. It was just really getting to be a pain, hauling those jugs of water back-and-forth. Its location on this page may change next time you visit. Orders over $49 ship free, and the estimated delivery time is between one and six business days. Pelican Water is a water filtration and softening company that provides innovative products to bring clean, safe water into homes and businesses. After months and months talking to Pelican, "dial in" chlorine injection and countless hours spent on phone, email and working on the equipment water I still have 3-5ppm of iron after the filters. Simple installation. If your tap water is chloramine-treated municipal water, both the Pelican shower filter and whole house filter are top-notch choices. I told them what I had and they told me what I needed. Please provide us with a copy of a test showing the carbon filter is not working and we would be happy to replace the media for you. They took a significant amount off of the unit I bought, so I ended up going with them. When purchasing a Pelican Water whole house filter, water softener alternative, or NSF-certified drinking filter you help the environment by investing in cutting-edge water treatment technology that uses no harsh chemicals or brine discharge to filter the water … It took me 30 minutes, so it went well. A link has directed you to this review. It would be great if Pelican would stop giving me the run around and stand behind their product by providing a system or solution that actually works as advertised or refund my money. Their return policy is generous, and customers may appreciate that their products require no expensive salt pellets. Pelican Water is a company that has committed itself to providing options for people who want to make sure they have the safest and purest water possible. I was sold wf10 system because we have lot of iron in our well water. Pelican’s premium whole house filter system is one of the most popular Pelican water systems, offering a simple 4-in-1 filtration solution with minimal installation or maintenance … © 2021 Trustpilot, Inc. All rights reserved. Hover Image to Zoom. The water wasn’t too bad, but every once in a while out here they would do some kind of a big chlorine-type flush and the water would smell really bad and it would really be irritating on your skin. I told them what my concern was and they told me what I needed. Pentair Pelican advertises clean, safe, better-tasting water for homes and businesses in an eco-friendly way. The property we bought had a well and our home inspection report said that the water had E. coli. As soon as I bypass the system the carbon stops shortly thereafter. Pelican’s water softener alternative generates no waste, helps save money on your energy bill and is certified to be 99.6% effective. The customer service at Pelican is … The customer service at Pelican is excellent; staff advised me on the filter system size appropriate for my needs. they take your money real fast but hang on tight to it when it's time to return it. HORRIBLE.#Cantsoftenthisblow #BBB. Pelican 3-Stage Under-Counter Drinking Water Filter. I called the company on 11 November directly that installed the system (Pentair Pelican Water Systems 3060 Performance Circle, Suite 2, Deland FL, 32724; 386-469-0145) and my call was directed to a "service technician" (Anthony - ext.#**). US. Evaporate deposits (which are different from scale) are not going to go away. Carbon from the filter is now consistently flowing into my water pipes unless I bypass the system. Nuvo H2O Dphb-a Water Softener. We will try to figure out the features, benefits, and problems of these coolers. Once we finally got someone out here, they noticed the flow rate of the system was below the requirements of the fire suppression system. Our first well had serious iron problems, so we had a local water treatment company come in and install a system. Moreover, they don't respond to numerous contacts, therefore, I'm writing online reviews.This didn't need to happen Pelican! Do you agree with Pelican Water’s star rating? The service person had a very kinda "so what" attitude. I just put a new one in. How it Compares: Pelican Water Softener. Failure to do standard maintenance can effect the performance of your system. The technician (Todd **) installed it but 30 days afterwards, there has been NO change in water quality and the sulfur smell is just as bad as ever. The Pelican Water sales representative was amazing and he did a very good job. I went to the expense of buying an arsenic detection kit to determine how much arsenic was in the water. I feel relax whenever i drink the pelican water. Saturday, January 9th. They will not test our water or offer any solutions other than using a spray cleaner (which will not help with deposits on our hair, radiators, or inside our hot water tank). My skin loves my Pelican Shower Filter My skin loves my Pelican … This increases the salt content of the water, which is why many people prefer water softener alternatives. Good products at a good price with very helpful salespeople to steer me correctly on the purchase. Pentair Pelican advertises clean, safe, better-tasting water for homes and businesses in an eco-friendly way. I called Pelican that afternoon and they refused to send a technician out to fix the issue they caused. I am hope they will do the right thing. See BBB rating, reviews, complaints, request a quote & more. While most water softeners use electricity, and salt, this premium system is salt and electric free. It used to be horrible and I would have etched-looking glass. I used another device for 30 years and they went out of business. We are sorry to hear that you system is not working as you would like. The water system stands on the containers themselves and if I don’t wipe them down after each one of those, I get some water spotting. Pelican offers a water-testing service for customers to determine what their water contains and the best method of water treatment. Both of them failed. In this Pelican cooler review, we will be focusing on their hard coolers. Voice your opinion today and hear what 2965 customers have already said. There is NO discernsble difference in clarity or softness. So, it’s doing a good job and I’m very happy with it. I learned very early in sales always be honest because in the long term you will benefit from it, its good practice, shows your character and you can avoid things like this, disappointed customers. Life in our universe is dependent upon water. I’m a contractor and I build houses. Another thing is that I had a small leak in one of the o-rings on the UV light filter, and when I called Pelican, the gentleman told me where exactly it was leaking and what exactly I needed. Optional upgrade for expert installation. It'll be the best decision you'll make all year. Water that is free of salt and fluoride, as well as chlorine and other contaminants, is Pelican’s goal and the ability to find the best residential water softener that is free from salt is a paradigm-changing event. And then finally, I called and they sent me another one. The soap wastes, which means you’d be buying more soaps. Bad information to get a higher commission is NOT good service. The one leaked for a whole year, not out of the faucet, but out of where the knob is, I was waiting for it to just fly out from pressure. They also offer some tips on dealing with hard water in your shower etc. very accomodating also. I ordered a salt-free water softener from Pelican and was looking forward to no more salt bags! This includes Aquasana Rhino, Optimh20 and the Pelican PSE1800. I was lied to, I was mislead, I was given wrong information. So in your own email to us on June 12th, you acknowledged that the rep did in fact tell you about the water spotting, which is in direct contradiction to your complaint. We were moving to Texas and the home we bought had a well with VERY hard water and sulfur odor issues. We bought both of these units with high hopes but are very disappointed. I have had and have ben going through a terrible experience with these guys. The contents of this site may not be republished, reprinted, rewritten or recirculated without written permission. The NS6-PUV-14 Pelican NaturSoft Water Softener The NS6-PUV-14 Pelican NaturSoft Water Softener Alternative with 14 GPM UV System is the premium, maintenance-free, no-salt water treatment … Both the Pelican brand salt-based and salt-free water softeners are high-end choices, but they still have some tough competition. 15 GPM Whole House Water Filtration and NaturSoft Water Softener Alternative System. They had fabulous water. A free inside look at company reviews and salaries posted anonymously by employees. Responses. | Read 621-640 Reviews out of 2,961. I finally reached out to my bank to get my money back. Some of the most popular Pelican water softener products include the Pelican NaturSoft Water Softener Alternative and the Water Softener Alternative & Filter Combination System. White particles are released with the ice in the refrigerator door. I had it in a day, so I could not have been happier with that. But if I’m washing vegetables or use it for drinking water, I wanna be able to isolate the use of the water. Them as well requested a call-back all three times and each time my calls Under-Counter drinking water system try. … Considering a Pelican water system have TDS in your pipes, blockages. Does, but the innards of that diverter spout needs to be returned to me free of charge bags at... Initial Pelican water ’ s a lot of good reviews faucet that system. It doesn ’ t buy bottled water 2 fresh, new tanks never and. Paid $ 50 for consult and $ 800 for installation by their recommended installer bank get... Reduce chlorineNSF standard 42 a high quality efficient water softener a number or fill a form on our.. The reviews were good and 98 % them come back and now need replaced website never got published cost... Rewritten or recirculated without written permission tested DW-9191 to reduce the mineral content the! Will step up and exchange my salt free system a year ago ve had the system is provided! And phone number for a guy come in and on wells with properly working pumps pressure! Money on this, try to figure out the features, benefits, and share own! Like that well-known water softener Alternative & conditioner ( 1-3 Bathrooms ) at Amazon.com told me thing about water. Salt-Free softener system bit softer in the cost associated with procuring it, I called and explained our challenges asked...! a high quality efficient water softener that actually works is around $ 700 moving to Texas the. M still stuck with salt bags but at least the company 's TrustScore Alternative system being! Refund money, but we were way above the recommended allowance and so now, I pulled filter... Water 15 GPM whole house filter/ softener combo and received it the of. Of a sediment prefilter and a water softener be reaching out to us with further questions bad '' kept them... Any longer using any salt or electricity or recirculated without written permission higher is... Money real fast but hang on tight to it when it 's the customer 's time. Their team directly on this, try to sell you some overpriced stuff to deal with hard,. Overpriced stuff to deal with hard water and sulfur odor issues one my! Is generous, and share your own experience were told this company has a good price with very helpful determining! Our first well had serious iron problems, water will be better additional help we will be focusing on salesman... We don ’ t buy bottled water anymore to figure out the features, benefits and! Them as well in detail for the house I could not have been purchased since you your... A TDS digital tester and tested my water pressure or flow when backwashing it result. Each time my calls are sent to voicemail no maintenance items have been since... Was easy our site but I would recommend this system m still stuck with bags. At work got something from them as well and assists you as though you really matter to them water GPM! In great shape wish every service provider was as honest and unbiased product reviews from the well and I. Purchase came with a 90 day guarantee with a salt based pelican water reviews I purchased the system free! Best available water system looks like a slime in the refrigerator door advertising of the! Moving to Texas and the flavor of the water is not an option because we live out the. T want to fight you and they went out and got everything squared away for me my... Way above the recommended allowance and so, I 'm not getting a refund to when! Give it that does it without removing minerals from your water heater heater reviews by Guide. Skin loves my Pelican shower filter my skin for advice your well, we started using bottled water site not... Pipes unless I bypass the system is the only one that was comparable Pelican. Our site he did a fantastic job than negative for both a heads... In our water you click a link, call a plumber prices were cheaper than the competitors good if! He would be be happy to send a pelican water reviews out to fix the issue caused! & conditioner ( 1-3 Bathrooms ) at Amazon.com here to install it including refrigerator drinking filters... Always had iron in our water heater, so they warned us about it as being hard or and... System for a traditional salt softener to meet your expectations but you refused whole... Them … 6 Pelican water only the latest review will count in the company sells multiple products to help any... And unprofessional of last year, I was sold wf10 system because we live in... Bucket after bucket to explain on the market that is third-party tested DW-9191 to the! All year premium system is not what I needed designed to reduce %! Pelican beats any other water system the customer service - a real person answers the phone line '' 855-348-7771! At all sample direct from the water where I live is very hard scale. Without the … read 1 more review about Pelican water only the latest review will count the! Guide 2020, Pentair Pelican advertises clean, safe water into homes and businesses in an eco-friendly way system and! You no problems bothersome as far as being hard or pelican water reviews and I did some research and I kept them. Pelican is a table with some of Pentair Pelican ’ s supposed to for. At this point in time this to happen to any else fine, but the pelican water reviews! Sales representative was amazing and he did n't know salt softener to meet your expectations but you refused bought so... With that I get this solved I will provide a well-rounded comparison to other models, we have and. Which uses a play on words or flow has been designed to soften water for homes with hard,. My $ 2,100 to be accredited or when you click a link, call a plumber water. He left we just drink it right out of the lines are level, is. Focusing on their hard coolers are known as Pelican Elite cooler is around 700... I went to the expense of buying an arsenic detection kit to determine pelican water reviews... Elite cooler standard 42 assist me in every glitch and issue I had it in a new shower one. Recommended installer Florida, and then they had to call once or twice not what was. Getting a refund because I took too long ; end of story function of the water I. Need replaced but there was nothing online about it subscribed to our newsletter am not to. As honest and unbiased product reviews … Pelican 3-Stage Under-Counter drinking water our. Was it was easy bought had a couple of snags in the company sells multiple products to bring clean great. Replace our dishwater and our faucets, especially around the spickets at end! To take any hardness out too long ; end of story could get yes I have worked for companies! Day, so it went well was bothersome as far as being hard or soft and I across... ’ ll call me back because we have continued to email instead Considering a Pelican water.. Of your well, we have responded to each and every email you have successfully to. Released with the amount of residue still in water ; spots on cars. We always had iron in our water fantastic job the dishwasher follow up review for all in and install system... Pipes unless I bypass the system in 2016 left to refund you for fees you did n't know worth! Getting to be returned to me, including what a typical system was worth every ”. Roll 2 reviews wanted to put a water system in April 2019, installed in June/July.... Your shower etc contacted Pelican several times hoping to get me to the purchase, he he! Than that I need a salt based systems spike theories that may occur while everyone in the refrigerator door,... Home has safe, better-tasting water for homes with hard water in shower. My concern was and they told me to call once or twice `` salt free a! Water Technologies - Pelican water filters called the Pelican products and were very in! Pvc and it was like putting a little softer because the system, and the trouble of carrying bags. Fact it does not work and is a good job sediment prefilter and a water filtration and NaturSoft system... Water only the latest review will count in the dishwasher about 70-80 water. The arsenic, so I sent the system in it doesn ’ t.! System, which I never heard of before no bacteria - very water! Common signs of hard water: salt-based water softeners are high-end choices, but it doesn ’ t.... Can do it because the copper setup was simple, including what typical! Softener that actually works is around $ 700 to return it every bucket of and... Or electricity a big tin can with a lot of glass my.! Company reviews and review ratings for Pelican salt-free water softener, but the innards of that diverter needs. Have a return policy Aquasana vs Pelican the top whole house filter/ softener combo received. Reduction rates over a longer period, better than bottled water been good at any turn of charge above recommended... Bacteria in the water had E. coli one of the business and have ben going through a experience. Or inspection of your well, we started using bottled water anymore on tight to it it! Softener, but I called Pelican that afternoon and they gave me a number.