volunteering to follow things up if others are unable to. the responsibilities of the same workers. It is designed to ensure any and all changes adhere to this process 3. Organizational policies also help your company maintain a degree of accountability in the eyes of internal and external stakeholders. All interested people will be mailed job descriptions and information about the organisation. Just like societies need laws to create order and common understandings, organizations need policies. 2) All the employees must have the identity card and show their identity card to the security guard for verification. Allow your staff to contribute to the SOPs and regularly review your processes. The written documents can vary dramatically depending on the: Working within organisational policy and procedures is not as simple as reading policy and procedure manuals. The organization’s policies aim to help businesses in many ways. A critical aspect of policy is the way in which it is interpreted by various people and the way it is implemented (‘the way things are done around here’). You feel anxious and confused about whether this task is your responsibility and how to go about it. Make important procedures such as first-aid and emergency exits clearly visible. In this learning topic we are focussing on the second type of policy (organisational policy) but you still need to understand the impact of broader government policy on the development of organisational policy. You are working in a drug and alcohol community education service where you have been employed for a few weeks. Organizations also rely on organizational policies, such as Acceptable Use Policies to bolster the technical aspect of system management. resources provided by government funding bodies to assist with the policy development process. The more organised, systematic and thorough you are in the initial entry and assessment process, the less capacity for misunderstandings later on. The advertisements will have details of duties, salary range, closing date and contact details. It is a document that formally describes change managementexpectations, processes, and procedures 2. Policies origina… Policies are decision oriented, but procedures are action oriented. A policy is a set of general guidelines that outline the organization’s plan for tackling an issue. Organisational policies and procedures. Policies and procedures go hand-in-hand but are not interchangeable. There will be times (hopefully not often) when you are unsure about what is expected of you in the workplace. If the documents are not destroyed they are legally discoverable if the organization were to be sued. This may be a client handbook or pamphlet, containing information about the staff, the programme, expectations of clients and grievance procedures. The Policy documentation shall consist of Change Management Policy and related procedures and guidelines. The important distinction of process is that this conceptual approach views activities through a narrative prism, unlike policy.. A procedure explains how to and who (which position) will implement the policy. a policy for how long client information is kept after clients are no longer involved with the service. In which case, consultation is essential with your team leader, agency manager, service director or clinical supervisor, where applicable. You may make a suggestion which is accepted and this could lead to a change of policy in this matter. personnel practices (staff recruitment, training, holiday leave arrangements, promotions, performance appraisals, supervision), case management procedures (how the agency determines eligibility for the service, assesses client need and individual goal setting to address needs identified), occupational health and safety procedures, delegations (who can make decisions about what, eg approval process for spending money). If you get the opportunity through a CSI related job or vocational placement, ask to have a look at the policies and procedures manual for the organisation. Most community service organisations will have in place policies and procedures that govern and regulate privacy and confidentiality of client information. One day, she is the only staff member on duty at the house when there is a very unpleasant altercation between two of the residents. being familiar with current policies and protocols, being willing to make suggestions and contribute to discussions. Clear HR Consulting provides recommendations on how to communicate policies and procedures to staff in your small business. who is eligible to use the service, for example, families with children 0-5 years living in the Seebreeze Community who are experiencing crisis or stress, what happens if referred clients cannot be accepted, such as giving information and referral to appropriate services, how promptly clients will receive a response to the referral. As your organization grows, a policy, process and procedure management system can help organize the growing number of documents you have and streamline the workflow, from policy creation through distribution and employee acknowledgement. Remember, first impressions are always important! 04 Security. This may lead you to make suggestions to your team or the person in charge, about new or modified policies so that the service is up to date with current issues. All funded services must comply with the Act in order to receive funding and there must be clear guidelines that organisations must follow such as having complaints procedures, assessing clients’ individually and ensuring that clients have an opportunity to make decisions about the service provided to them. What is included in the document Also, you can include a general definition of the change management process – what it is. Julie comes in the next day to find that the staff members on the next shift were not aware of the incident and organised for the two clients involved to move into the same room. It often plays a positive role in strengthening an organization. For example, translated into different languages or in pictorial form for people with a severe intellectual disability. a clearly defined process for identifying and regularly updating a Community Resource Index so that all workers are aware of what other services are available to refer to (the index contains basis contact details and information about what each service provides), processes for networking with other agencies, including attending relevant interagencies (meetings of local service providers), guidelines for case conferencing (this will be discussed in more detail a bit later), referral protocols, including how referrals should be made, the kind of information that can be shared with other services and any ongoing roles and responsibilities of each service with regard to the client. Procedures are specific, factual and succinct. This page is better viewed with JavaScript enabled. 02 Information Management. They may include timelines, specific forms to be used and template forms. 4.4 Document Control. These procedures may include equipment upgrades, extensive employee training, or the provision of a cleaner work environment. Version control shall be used to preserve the latest release and the previous version of any document. (E.g. What information can be shared with other organisations, who shares it and how this information is given out should be clearly defined in any effective, professional service. By being aware of your own professional code of ethics, your job description and your workplace requirements, you are in a good position to be aware of any policies or procedures that could be improved or need replacing. However what you notice is that all staff members go to the staff room and an informal catch-up about recent events and team tasks occurs over lunch a couple of times a week instead of at a formal meeting. 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